Arthur's Best-Price Guarantee for Account Holders
If you see a better price including shipping charges for the same new item(s) at any Non-Auction web site - after your account holder discounts - show us the price there and we will beat the total price you would pay at that site by $1.00!
To obtain the above Best-Price Guarantee, when placing your order, simply copy the web address of the products at the competing web site (do this by selecting the address in your web browser and then left clicking to select copy). In the "Shipping Information" section of our order page - in the space marked "comment" - paste the web address for each product (simply place your cursor in the "comment" space, right click and select paste). This will allow us to verify the competitor pricing and then honor your request by refunding you the difference between our price and the amount you would have paid for the same order at the other site - plus $1.00.
If the size in the same item(s)your order from us is NOT available at the competing web site you reference, or the item you order from us is not precisely the same item as the item you reference at the competing web site, the above Best-Price Guarantee will not apply.
When comparing the total order price you tell us could have been received from a competing web site to our total pricing, we compare the entire order - including any shipping charges. If any item in the entire order could not have been purchased from the competing web site, that fact will void the Best-Price Guarantee for the whole order. Therefore, please be sure that each item in your order would have been available at the competing web site.
In the event WE do not have the size of an item you want that IS available at the competing web site, we will allow you to substitute an item we do have stock in the same product price range and we will still honor the above Best-Price Guarantee.
We reserve the right to change our Best-Price Guarantee at any time without notice except at this web site, and we also reserve the right to administer the Guarantee from time to time in ways that may be more lenient for our account holders than the above terms.
The Best-Price Guarantee is only in force at such times that it is displayed at our site's home page.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. When you sign-up for a free account with us, we do not ask for your credit card information.
A note about the Fair Credit Billing Act. Under this act, your bank limits your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. We use the PayPal payment system, a very secure and reliable service. You do not need to have a PayPal account to use your credit card for payment!
If you wish, you may also send us a U.S. Postal Money Order or your personal check. Personal checks will delay your order a bit as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form and your check payable to "MAB Distributors" to the address below.
Arthur's Red Hot Store
c/o MAB Distributors
P.O. Box 936403
MARGATE, FL 33093-6403
Order Fulfillment Policy
We ship all items on your order that we have in inventory right away (payment by check may delay shipment until your check clears). Occasionally, we may not have an item - due to its size being sold out when your order is received. If an item you ordered is not available for immediate shipment, we will advise you via email, with our best estimate of when the item will be available for shipment to you. In such cases, you may decide to wait for the delayed shipment, or you may request a refund for that item and we will refund the total amount you paid for the item we could not immediately ship. Unless we hear from you about your decision by return email, we will ship the delayed item to you when it becomes available.
Even though your purchase price of the items we shipped may have been discounted because you ordered more than one item, the discount you received on the items we could ship will not be affected. You will receive the discount as if we had shipped all the items.
- Example: You order three items, and one is not available. We ship the two items that are available, and notify you that the third item is not available, usually offering a suggestion for a replacement item we do have and can ship - or giving you an estimate of when we expect to be able to ship the exact item you ordered. If you do not want the suggested item, or any other item, and you do not want to wait for the exact item you ordered, we will refund the total amount you paid for the item we could not ship - after you let us know your decision by return email. If we do not hear back from you, and we will be able to later ship the exact item you ordered, we will ship the item when it becomes available.
Return / Refund Policy
Arthur's Red Hot Store is dedicated to providing excellent customer service and to ensuring your satisfaction. We are proud of the outstanding customer comments we receive and do everything we can to maintain your trust. Our return policy is shown below to help you understand the procedures for return in case you have to use them. We recognize one is never able to cover all the bases with policies for every eventuality, but the ones below will provide most of the guidelines. Of course, we hope you will be fully satisfied when you first open the items we ship to you, but we will be here if you need our help.
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number.
Outside Time Limit for Any Returns:
While we know time flies by, we must put a maximum time limit on returns of any kind. That limit is 45 days from the time of your original order. All returns or exchanges must be made within 45 DAYS of your order. Please do not wait beyond this limit before advising us you wish to return an item for any reason.
All claims MUST be made within 3 days of receipt of order, except during the holiday season when your order is a gift that will not be opened until later. Claims for orders during November and December may be made until the following January 10th. For orders intended as a gift purchased in other months, such as Father's Day, Mother's Day or a birthday, we will accept claims 3 days after the event. Make sure your gift recipient does not remove tags before deciding to keep the item (see below).
Shipping charges will not be refunded. If your returned item was purchased with "free" domestic shipping, our costs of shipping and handling the item originally sent to you will be deducted from your refund.
Returned products must be in absolutely new and unused condition for refund.
First - when ordering from us, carefully choose the size you order. If an item is generously sized, we usually note this in the item's description - or in a general description of the type of item you are considering. The photo images of items on our web sites just don't do justice to the great designs we carry - and we usually receive comments that the items look "better" than expected. Of course, we hope you'll agree.
Second - NEVER REMOVE THE TAGS FROM THE ITEM UNTIL YOU HAVE DECIDED YOU ARE HAPPY WITH IT AND WILL KEEP IT.
Third - ALWAYS LET US KNOW IMMEDIATELY BY E-MAIL (sales@ArthursRedHotStore.com) THAT YOU NEED OUR HELP. Depending on the issue, we will be able to better respond in a way you'll be happy with when we are alerted this way.
1) Return of Items because of size issues:
(You want to exchange the same item for a different size.)
Make sure to try the item for size BEFORE you remove any tags. We cannot accept returns once the tags - which verify the item is new condition - are removed. If the item you receive is not the right size, please e-mail (sales@ArthursRedHotStore.com) us immediately to check to see if we have the size item you need as a replacement. We will reply promptly and let you know if we have the size you need, and the nominal shipping charge to get the replacement to you. Then ship the item for replacement back to us - enclosing your check for the nominal replacement freight charge we quoted to you in our e-mail. Package the returned item - WITH ALL ORIGINAL TAGS STILL ON IT - and we will ship your replacement item as soon as we receive and verify the condition of your returned item.
2) Return of items because of style issues:
(You want to exchange the item for a different style of the same price category.)
Even though our web photo images do not fully convey the high quality of our items - they do show the design quite well. Please carefully decide on the style you like when you first order. If you change your mind about the style after it arrives, please do so BEFORE you remove any tags. We cannot accept returns once the tags - which verify the item is new condition - are removed. If you change your mind about the style of the item you receive, please e-mail us (sales@ArthursRedHotStore.com) immediately to check to see if we have the style and right size of the item you want as a replacement. We will reply promptly and let you know if we have the style and size you need, and the nominal shipping charge to get the replacement to you. Then ship the item for replacement back to us - enclosing your check for the nominal replacement freight charge we quoted to you in our e-mail. Package the returned item - WITH ALL ORIGINAL TAGS STILL ON IT - and we will ship your replacement item as soon as we receive and verify the condition of your returned item.
3) Return of items for a refund:
(You want to return the item for a cash refund - not exchanging the item or replacing it.)
We understand that sometimes things just aren't as you expected - even if they are just what you ordered from us. Make your decision BEFORE you remove any tags. We cannot accept returns once the tags - which verify the item is new condition - are removed. Please e-mail us (sales@ArthursRedHotStore.com) immediately to let us know you want to return the item for a refund of money (rather than an exchange). We might be able to suggest a solution you'll be happy with, but at least your e-mail will alert us that you intend to return the item. We will reply promptly. Then ship the item for replacement back to us. Package the returned item - WITH ALL ORIGINAL TAGS STILL ON IT - and we will refund the original price you paid for the item (exclusive of any original shipping charges) less a 15% re-stocking fee as soon as we receive and verify the condition of your returned item.
4) Return of items having a defect:
(You want to return the item for a replacement or a cash refund because it is defective.)
We carefully inspect each item we ship, so defective merchandise is an almost nonexistent issue. Even so, if you receive an item that has a defect, we will make it good for you. Please carefully inspect the item BEFORE you remove any tags. We cannot accept returns once the tags - which verify the item is new condition - are removed. Please e-mail us (sales@ArthursRedHotStore.com) immediately to let us know you have found a defect and to alert us that you intend to return the item for a replacement or a refund. We will reply promptly. Then ship the item back to us. Package the returned item - WITH ALL ORIGINAL TAGS STILL ON IT - and we will ship your replacement item or refund your entire original purchase price; plus any freight charges you paid us; plus an additional amount equal to our freight cost to send a replacement item to you - to offset your cost of freight to return the item - as soon as we receive your returned item and verify the defect. With a replacement item, we will include our reimbursement payment equal to the freight charges we paid to ship the replacement item to you - which should cover your freight cost of returning the defective item.
We hope you will never need to return or exchange an item - or find a defect. But, if you do, your satisfaction is the thing we will most strive for.
Shipping charges are calculated on a per-product basis. Please make note of the shipping charges associated with each item. Unless a shipping charge is indicated, U.S. domestic shipping is Free!
All U.S. Domestic shipping is Free. Domestic shipping includes the continental United States, Alaska, Hawaii, U.S. territories, and APO/FPO addresses (see below). Additional shipping charges to apply for Canada and International shipments, as follows:
1) All domestic shipping to U.S. states and Possessions for all items at the site is free. This includes any state and the following:
American Samoa AS; District of Columbia DC; Federated States of Micronesia FM; Guam GU; Marshall Islands MH; Northern Mariana Islands MP; Palau PW: Puerto Rico PR; Virgin Islands VI; Armed Forces Africa AE; Armed Forces Americas AA; Armed Forces Canada AE; Armed Forces Europe AE; Armed Forces Middle East AE; and Armed Forces Pacific AP
2) International shipments are as follows:
a) Canada: 1st item in order to be $27.50; each additional item in your order adds $6.00 to the base $27.50 Canada shipping cost. Example: 2 items ordered will have a shipping charge of $33.50.
b) All Other Countries: 1st item in order to be $35.00; each additional item in your order adds $8.00 to the base $35.00 International shipping cost. Example: 2 items ordered will have a shipping charge of $43.00.
3) Next Business Day Express Delivery
This shipping option is available ONLY for delivery addresses in U.S. states.
Except for items that require production time to make the item (for example: some items in our Shankopotamus Collection, or Loudmouth Made-To-Order items), we can ship your order by the most expedient method to have it arrive by the next business day - after our receipt of your payment (payment by check may delay shipment until your check clears). Orders must be placed in time for us to process and ship during the same day we receive your order, which means that your order must be placed not later than 3:00 P.M. (Eastern Time); 2:00 P.M. (Central Time); 1:00 P.M. (Mountain Time) or 12:00 P.M. - Noon (Pacific Time). If we receive your order on a weekend day or a major holiday, we will ship the next business day and your items will arrive the next business day after that (payment by check may delay shipment until your check clears). Rates for Next Business Day Express Delivery shipping for your order are shown during your check-out process. If you select this option, the cost of shipping shown will be added to your total for the order.
The above shipping charges are subject to our modification at any time without prior notification. Shipping charges (if any) shown at the time of check-out shall prevail over this Store Policy shipping charge information, which is provided as a convenience. Always check your order and charges carefully before completing your order.
When Selecting our "Next-Day Express" shipping, keep in mind that while it will speed the delivery transit time after we ship your item, if we must produce your item before shipping it, you will not receive the order the next day after you place it.
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