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order tracking
Please enter your order number and the email address associated with the order below to view information on your order.
Examples:
email address: yourname@yourservice.com
order number: ORD200708181
If the order status states "completed," your order has been shipped to you. You may notice in the status of each product description a designation "pending shipment." If your overall order status shows "completed" - then every item on your order has been shipped, and you may confidently ignore the individual product status.
If your order status states "pending payment," this means we have not received your payment. This may be the result of any number of things, but it usually indicates your payment did not complete with our payment processing system. We suggest you first return to your shopping cart and try to process your payment again. We usually store your complete order for a few days so you can do this. If that does not work, contact us (by clicking the "contact us" link at your right) and we will do everything possible to help you receive the items you have chosen.
An Update On Delivery of "Pre-sale" Orders
Our supplier encountered shipment delays on some items, and we sincerely apologize and appreciate your patience.
If you are awaiting delivery of a "Pre-Sale" item ("Pre-Sale" means an item ordered at discounted pricing because we did not have the item in stock at the time of your order), check the current estimated shipment date for the item you ordered by entering the item number (Example: CS101) in the "search" function in the lower right column on this page. The current item description will note the month we expect to be able to ship the item. For example: Chiliwear Scenic Misty Golf: CS101 (Pre-Sale: July ’08 shipment). This means we expect to receive the item from our supplier and then immediately ship it on to you the moment we have it during July, 2008. We have attempted to contact all customers awaiting such orders, but some emails did not get through.
If you need to talk directly to Arthur for some "tender loving care" personal attention about your order, please call his direct line at 561-281-1424 and before you know it, you'll be talking to the owner of this crazy place! Leave a message and your number if somebody got to him before you - he'll return your call.
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